Department Hotel Department
Job Duties Responsibilities include: Maintains the highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities, as well as addressing guests' complaints and resolving issues effectively. Works closely with various departments and management including Hotel department and Technical team for maintenance issues and overall ship appearance and operation. Manages day to day financial transactions and ensures accuracy prior to review by the hotel directly Responsible for attending meetings in accordance with Hotel department needs, including Workplace Safety to represent hotel in all safety issues, investigations and concerns Oversees the tendering operations in all tender ports of call, as well as regular walks on the ship to ensure the highest quality and service standards are being met.
Requirements Potential candidates must have five or more years of proven senior management experience in a four or five star hotel, resort or cruise line.
Ad id: 7559